inkjet printer

Home inkjet printer a little problem, now open after putting the paper in do not move, do not know how, I remember at the time of purchase, are said to have free door repair service, I call customer service, customer service said let me set a time repair personnel, when they come, let me that time must be at home, or repair personnel may go to the other house repair, I said no problem, in the afternoon, afternoon time, repair personnel to come over, they checked the inkjet printer, said there is no problem I was before, when in use, not take a piece of card in the inkjet printer inside, out no problem